Frequently Asked Questions
Everything you need to know about shopping with Jack and Jill Boutique.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fashion finds sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since we curate collections from various designers, we also include 'Fit Notes' to tell you if an item runs small, large, or true to size.
Do you ship internationally?
Yes, Jack and Jill Boutique ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Are your materials sustainably sourced?
We are committed to ethical fashion. Many of our collections feature organic cotton, recycled fibers, and are produced in fair-trade certified factories to ensure high quality and low impact.
Can I change or cancel my order after it has been placed?
Orders move quickly through our warehouse! You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.